Online de-escalation training for library staff who interact with individuals experiencing homelessness.
Do You Want...
DOES YOUR STAFF...
Unfortunately, most LIBRARIANS aren’t prepared to deal with these situations.
Hi, I'm Ryan.
When I was 21 years old, I started working at a large homeless shelter outside of Chicago.
I had no idea what I was doing.
I received zero training.
In my first year at the shelter, I had:
- A knife pulled on me.
- A pulled pork sandwich dumped on my head.
- A delusional woman (who thought she was Queen Elizabeth) threaten me.
It was really freakin’ tough!
I spent the next twenty years at the shelter learning how to prevent and deescalate conflict.
It took a lot of experimentation to see what works: What happens if I stand this way? What will he do if I say this phrase? When should I call the police?
Now I train organizations how to work with individuals experiencing homelessness.
Our trainings are used by over 2,200 organizations in eight countries:
- Local government, etc.
Sign up below for our free 1-hour The Librarian’s Guide to Homelessness Course to get you started. It will save you decades of trial-and-error (especially the “error” part!).
Watch Our FREE 1-Hour Introductory Course
It’s free so your entire library staff can attend if you’d like.
(Yep, that means your next staff training is already taken care of!)
Here’s what you (and your staff) will learn:
being unprepared leads to...
It’s time to turn that around.
To serve everyone,
especially troubled customers,
you need tools and
scripts that work
OUR HOMELESS TRAINING IS YOUR PATHWAY
TO RESOLVING CONFLICT WITH EMPATHY
fun-to-watch online training that has...
What you need to know
- What are signs a person has suffered from a traumatic brain injury?
- Why do teenagers view respect differently?
TOOLS TO USE TODAY
- When should I call the police?
- How do I best talk to a person with dementia?
- “Please keep your child within arm’s reach.”
- “In our organization, prejudicial phrases like that aren’t acceptable.”
- Consider tone of voice, body position, eye contact, etc.
- Focus on the facts and don’t offer advice
READY TO EMPOWER YOUR STAFF?
Sign-up for our
FREE 1-Hour Course
The Librarian's Guide to Homelessness
Full of tips all library staff need to know
when serving the most vulnerable.